This is where you’ll find those unhappy customers if there are any. Remember that any company that deals with a large volume of customers can get a few complaints. What’s important is how they handled those complaints.
You want someone that you can talk to about your project, that will readily answer all your questions and that will keep you informed every step of the way. Poor communication can lead to misunderstandings, a finished job you may not be happy with and unwelcome surprises on your final bill.
The roofing materials manufacturer will usually include a product warranty but this does not cover the installation. If there is a problem with the installation or materials, you want to have a written guarantee from the roofing contractor that he will be there to take care of the problem.
If they need to remove old roofing materials is the clean up included in the cost? Some contractors are very fastidious and will clean up the site as they go. Others may wait until the end of the job which can leave your property looking unkempt and can also create a hazard.
While an old fashioned handshake is nice and a sign of a courteous contractor, you still need to have everything in writing. This includes the scope of the project, the materials to be used and their specifications, the dates for beginning and completion of the job and an itemized list of cost for all materials and labor.
With ColorView, roofing companies can now show customers what their new roofs will look like before they purchase. Our advanced set of interactive tools will help you visualize your dream home. Explore preset roof color combinations, siding styles, and much more directly on your own home. The options are endless. Share ideas with your family and friends.
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If you’re in the market for a new roof you probably already know what a big investment it can be. You don’t want to let just anyone handle the job. Here are some basic things to look for that will help you narrow down your selection and choose the right roofing contractor for your project.
A low bid may be an indicator of poor quality materials or sub-standard work. At the same time a roofing contractor may be able to offer a low bid because he has low overhead or a source for quality materials at lower prices. If in doubt ask the contractor how he was able to arrive at his bid.
A company with an established business is likely to be around when you need them. If you have a warranty, you want to make certain someone is around to honor it should there ever be a problem.
In most states it is illegal for a roofing contractor to work without a license. This protects consumers from contractors that aren’t experienced in the industry. Ask about insurance, particularly liability and worker’s compensation. A roofer without insurance coverage can leave you open to all sorts of risk, from damage to your property to liability for personal injury.
A reputable roofing contractor will be happy to provide you with a list of previous customers. Just be aware that you’ll most likely be getting a list of satisfied customers. It’s not in any contractor’s best interest to give you the contact information for unhappy customers.